FAQs
Frequently Asked Questions
Find answers to common questions about ordering, delivery, and payment at The Original Savory.
Delivery
Where do you deliver?
We deliver within Metro Manila via Lalamove or GrabExpress. Coverage may vary by specific area.
How long does delivery take?
Estimated delivery time is 45 minutes to 1.5 hours from order and payment confirmation, depending on your location and traffic conditions.
Do you deliver outside Metro Manila?
Delivery is currently limited to Metro Manila only. For provincial areas, please contact us so we may assist.
Can I track my delivery?
Yes. Once your order is picked up, you can track your rider in real time through the delivery platform used for your order.
Ordering
How do I place an order?
Browse our menu, add items to your cart, and proceed to checkout. Select your delivery option and payment method to complete the order.
Is there a minimum order requirement?
Some delivery options require a ₱500 minimum order. Review the available delivery options and final fee at checkout. See delivery and pickup information, or contact our team if you need help choosing a delivery arrangement.
Can I modify or cancel my order?
Orders cannot be modified or cancelled once confirmed and in preparation. Contact us immediately if you need assistance.
Can I schedule an order in advance?
Contact our team for advance orders, bulk orders, or special occasion requests.
Payment
What payment methods do you accept?
Choose one of the payment methods offered at checkout for your order. If you need help with another payment arrangement, contact our team before placing your order.
Where do I enter my payment details?
Use the payment fields in Shopify checkout for your selected payment method. For questions about payment instructions, contact our team.
Menu and Food
How do I ask about ingredients or food allergies?
Before ordering, contact our team with the dish name and your ingredient or dietary questions so you can discuss your requirements before placing an order.
What is The Original Savory known for?
The Original Savory has been serving Filipino-Chinese cuisine since 1950. We are best known for our Savory Chicken, a classic dish that has been part of Filipino dining for generations.
Is dine-in available?
Yes. Visit us at 169 Shaw Boulevard, Mandaluyong, Metro Manila.
Packaging and Special Requests
How is food packaged for delivery?
Orders are packed to maintain food quality and temperature during transit.
Can I add special instructions to my order?
Use the Order special instructions field in your cart before checkout. For a request that affects the dish, its price or dietary requirements, contact our team before ordering so the arrangements can be confirmed.
Contact
How do I contact you?
Visit our contact page for click-to-call numbers and directions, or follow Savory on Instagram.
What are your operating hours?
Our posted store hours are daily, 10:00 AM–9:00 PM. Order cutoffs and preparation lead times can differ from opening hours. Contact our team to confirm arrangements for same-day, advance or large orders, especially during holidays.